Cited from the cases
Figures from the case studies
Every row is a result line already published on a case page, with that page's source link and source label. Vendor-reported rows are the vendor's claims. This list adds no figure of its own.
| Result line | Label | Source | Case | Case checked |
|---|---|---|---|---|
| Arini reports the AI answered an average of about 500 overflow and after-hours calls a month that had previously gone to voicemail. | Vendor-reported | Source | AI receptionist for overflow and after-hours calls: Wolfe Dental's results | 2026-10-20 |
| Arini reports missed calls fell roughly tenfold, to around 50 a month. | Vendor-reported | Source | AI receptionist for overflow and after-hours calls: Wolfe Dental's results | 2026-10-20 |
| Arini reports the AI booked $34,000 in production value across both offices in its first full month live. | Vendor-reported | Source | AI receptionist for overflow and after-hours calls: Wolfe Dental's results | 2026-10-20 |
| Arini reports the AI booked $134,000 in total production for the two offices from September 2025 to April 2026 (eight months). | Vendor-reported | Source | AI receptionist for overflow and after-hours calls: Wolfe Dental's results | 2026-10-20 |
| Arini says front-desk staff went from skeptical to deliberately letting calls ring through to the AI. The office manager says the patients it books keep their appointments, but no show-up rate is given. | Vendor-reported | Source | AI receptionist for overflow and after-hours calls: Wolfe Dental's results | 2026-10-20 |
| Completion rate: of the 637 calls where the caller wanted something done, the AI completed 263 (41%). The 263 includes 76 calls where it only took a message and 45 information-only calls. Actual bookings, reschedules and cancellations made on the call totalled 142, about 22% of the 637 (our arithmetic from the author's table). | Mixed | Source | AI receptionist audit: LA dental office's 15-month call log shows 41% task completion | 2026-10-20 |
| The funnel over 15 months: 1,432 calls. In 709 (49.5%) the caller was silent or hung up at the greeting, and 86 more were 'other/unclear'. That left 637 calls where someone wanted something done. Of those, 263 were completed and 374 ended incomplete. | Mixed | Source | AI receptionist audit: LA dental office's 15-month call log shows 41% task completion | 2026-10-20 |
| Breakdown of the completed calls: 70 appointments booked, 43 reschedules, 29 cancellations, 76 messages for staff and 45 calls answered with information such as hours or location. | Mixed | Source | AI receptionist audit: LA dental office's 15-month call log shows 41% task completion | 2026-10-20 |
| New patients: 28 of the 70 bookings (40%) were new patients, which the author works out to about $168 of subscription per new-patient booking. | Mixed | Source | AI receptionist audit: LA dental office's 15-month call log shows 41% task completion | 2026-10-20 |
| Bookings went up over time, from 21 in the first six months to 35 in the last six. | Mixed | Source | AI receptionist audit: LA dental office's 15-month call log shows 41% task completion | 2026-10-20 |
| In the author's reading, callers did not object to the AI itself. Across 378 failed calls, only one caller said anything about it being an AI. Callers asked for a person far more often: 65 times in total. | Mixed | Source | AI receptionist audit: LA dental office's 15-month call log shows 41% task completion | 2026-10-20 |
| The author's five-year estimate puts the AI at about +$10,200 profit compared with voicemail. That is below their estimates for answering services: about +$14,000 for messages only and +$17,500 for one that books. The AI figure comes from the office's data. The answering-service figures use 2026 industry pricing, not services the office tested, and come from someone who now sells an alternative. | Mixed | Source | AI receptionist audit: LA dental office's 15-month call log shows 41% task completion | 2026-10-20 |
| Practitioner report (Dental Intel): about a month after starting, using it only for overflow and after hours, the office says the AI had booked a number of patients, including new patients after hours, and fills openings in the hygiene schedule. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Practitioner report (Dental Intel): the same office says the AI handled an emergency call by forwarding the patient to the office's emergency line, and took a few payments after hours. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Practitioner report (Dental Intel): some callers get frustrated. Once staff explain when the AI answers and what it can do, the office says there's been almost no pushback and estimates 99% of patients are fine with it. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Practitioner report (Dental Intel, negative): a poster who tried it in July 2026, about 10 days after the public launch, found little room to customize it. Posing as a patient with an emergency, they couldn't get put through to the doctor. They still noted they'd heard some very good demos. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Vendor docs (Dental Intel): emergency detection, including forwarding the call to a person, came in the Sept 1, 2026 update, after that test. Dental Intel's main help article (updated Oct 7, 2026) says that for daytime overflow it can't transfer a caller to a team member mid-call. Calls that need a person get a summary so staff can follow up. The emergency-settings article lists call forwarding only as an alert option for calls it flags as emergencies. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Vendor docs (Dental Intel): a weekly AI Receptionist dashboard (total calls, after-hours calls, minutes used, average call duration, peak call hours, appointments scheduled) was added Sept 1, 2026. Dental Intel's Sept 29, 2026 update says call summaries are now also saved to the patient's record in the PMS. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Practitioner report (Mango Margo): apart from a few patients who hate AI, the practice finds that patients, new ones included, give Margo clearer and more usable information than they give staff on regular calls. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Practitioner report (Mango Margo): Mango doesn't count Margo-answered calls as missed, but the practice does. Margo has no dashboard: its recordings are mixed in with hundreds of other calls, and the office only gets an email when Margo answers, then has to search the call logs. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Practitioner report (Mango Margo): the biggest problem is no write-back to Open Dental. Margo takes notes but can't take action on them. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Vendor page (Mango): Mango's current dental page says Margo collects name, reason and callback number and then creates a callback task in the practice-management system. It doesn't claim Margo books appointments. In its sample call, Margo tells the patient the team will call back to find a time. | Mixed | Source | Dental Intel AI receptionist vs. Mango Voice Margo: what dental offices report | 2026-10-20 |
| Overjet reports the practice saves 15+ hours a week that used to go on manual insurance checks and phone calls (case study, December 2025). | Vendor-reported | Source | AI insurance verification, fifth tool tried: Overjet reports 15+ hrs/week saved | 2026-10-20 |
| Overjet reports that each verification now comes back with 85% or more of the information complete, against about 50% from most earlier tools. It calls this a 70% increase in data completeness. | Vendor-reported | Source | AI insurance verification, fifth tool tried: Overjet reports 15+ hrs/week saved | 2026-10-20 |
| Overjet reports it now surfaces details that were not available to the practice before: periodic exam frequency, periodontal history and comprehensive patient history. | Vendor-reported | Source | AI insurance verification, fifth tool tried: Overjet reports 15+ hrs/week saved | 2026-10-20 |
| In a testimonial on Overjet's undated Ivy product page, Dr. James Candon of Bridge Mill says the team is saving four hours a day with Ivy. He adds that the reports are more complete and easy to read, and that they can be searched by code. | Vendor-reported | Source | AI insurance verification, fifth tool tried: Overjet reports 15+ hrs/week saved | 2026-10-20 |
| On easy checks, which staff could easily have done correctly themselves, the results were accurate. The dentist estimates this saved maybe a minute or two of front-desk time. | Practitioner report | Source | Dentist drops DentalXChange Eligibility AI within 3 months over crown error | 2026-10-20 |
| On the checks that are hard for the dentist or staff to get right, the dentist says it did a terrible job of getting accurate information. | Practitioner report | Source | Dentist drops DentalXChange Eligibility AI within 3 months over crown error | 2026-10-20 |
| In one case it said a crown would be covered at 50% when coverage was actually 0%. | Practitioner report | Source | Dentist drops DentalXChange Eligibility AI within 3 months over crown error | 2026-10-20 |
| The dentist cancelled within about three months. | Practitioner report | Source | Dentist drops DentalXChange Eligibility AI within 3 months over crown error | 2026-10-20 |
| The only reply (no role or flair shown) said that, like most dental eligibility 'AI' tools, it fails on the details that matter most. Active/inactive status was about the only result that person would fully trust. | Practitioner report | Source | Dentist drops DentalXChange Eligibility AI within 3 months over crown error | 2026-10-20 |
| Vendor claims at launch (Jan 2024): the platform streamlines benefit verification, significantly cuts calls to payers, and reduces claim errors, denials and rejections. The article also lists inaccurate patient estimates among the problems it solves. It gives no figures for the product and no pricing. | Practitioner report | Source | Dentist drops DentalXChange Eligibility AI within 3 months over crown error | 2026-10-20 |
| Vendor claim on the current product page: automating benefit checks saves 3+ hours per day. The page shows no method, customer names or prices. | Practitioner report | Source | Dentist drops DentalXChange Eligibility AI within 3 months over crown error | 2026-10-20 |
| Competitor view, not about this practice: eAssist sells specialized dental billing services, so it has a stake in this argument. The description of a podcast episode with its CTO, Jason Orgill, splits eligibility checks into three phases: automated basic checks, portal scraping, and phone calls for complex high-dollar procedures. It says most AI tools stop at phase two and that human expertise is still essential for high-dollar cases. | Practitioner report | Source | Dentist drops DentalXChange Eligibility AI within 3 months over crown error | 2026-10-20 |
| Perry said denial rates fell by more than 50% 'so far' after the group started working with Thoughtful AI. She presented this in late 2024 as progress, not a final result. | Mixed | Source | Signature Dental Partners automated clean claims first, reports denials down 50%+ | 2026-10-20 |
| Perry said claim turnaround dropped from 45 days to 17. The article does not say how turnaround was measured (for example, from submission to payment). | Mixed | Source | Signature Dental Partners automated clean claims first, reports denials down 50%+ | 2026-10-20 |
| The first automated workflow was clean claim submission. Perry said she chose it because it was the group's biggest obstacle, and she got her executive team to approve that one process first. | Mixed | Source | Signature Dental Partners automated clean claims first, reports denials down 50%+ | 2026-10-20 |
| In May 2024, the show notes for a podcast episode with Thoughtful AI's CEO described Signature as a success story of fewer days sales outstanding and growth without extra hiring. This is a promotional summary and gives no numbers. | Mixed | Source | Signature Dental Partners automated clean claims first, reports denials down 50%+ | 2026-10-20 |
| Bola's case study reports that hygienists saved an average of 18.5 minutes per day. The study says this figure assumes an even mix of new and re-care patients. Our reading is that it is partly an estimate, not a straight stopwatch measurement. | Mixed | Source | Voice perio charting at Heartland Dental: what a 27-office Bola AI pilot reported | 2026-10-20 |
| In Bola's survey, the share of hygienists who said they usually or always relied on a second hygienist or assistant to record probe results fell from 47% before the pilot to 16% with Bola. These are self-reported survey answers. | Mixed | Source | Voice perio charting at Heartland Dental: what a 27-office Bola AI pilot reported | 2026-10-20 |
| A practice manager quoted in Bola's case study said hygienists no longer needed a dental assistant present during perio charting. That let the office book new patients even when no assistant would be available. | Mixed | Source | Voice perio charting at Heartland Dental: what a 27-office Bola AI pilot reported | 2026-10-20 |
| According to Bola, every office that was installed, trained and had its microphones in under 10 days (9.83 days on average) completed more than 100 voice perio charts during the pilot. One of these offices did 40 charts in the week after setup. | Mixed | Source | Voice perio charting at Heartland Dental: what a 27-office Bola AI pilot reported | 2026-10-20 |
| Bola reports a 9x revenue-based return on investment and a total value of $36,000 per office in treatment revenue. It attributes this to more complete perio charts and more full-quadrant (rather than localized) treatment. Our reading is that these are Bola's modeled revenue figures, not collections reported by the offices. | Mixed | Source | Voice perio charting at Heartland Dental: what a 27-office Bola AI pilot reported | 2026-10-20 |
| A commenter whose office uses Overjet with its own templates for limited exams, new-patient exams and consults said the notes capture everything in detail and usually need only minor tweaks. Routine procedures still get plain templates. | Practitioner report | Source | AI scribes for dental chart notes: dentists say templates first | 2026-10-20 |
| A Kiroku user set the voice-to-text feature to their own template. They said it saves time because notes get written right after the visit rather than after hours, and that it works well for new-patient consults and detailed pain histories. They added that it can also generate letters from the appointment. | Practitioner report | Source | AI scribes for dental chart notes: dentists say templates first | 2026-10-20 |
| One practice built its own system. A local model fills in the blanks on a note form and adds a summary of the conversation, and the full conversation is kept and indexed on the office server. They said it finally works but took quite a bit of work to get right. | Practitioner report | Source | AI scribes for dental chart notes: dentists say templates first | 2026-10-20 |
| A commenter who once tried an AI tool that writes the note said they ended up retyping half of it anyway. Having the AI fill in template blanks worked better for them. | Practitioner report | Source | AI scribes for dental chart notes: dentists say templates first | 2026-10-20 |
| Tennessee dentist Dr. Giles Damron has used Freed, a general clinical AI scribe, for about two years to write detailed dental notes 'in a fraction of the time', according to the show notes of a July 2026 Very Dental episode that also featured Freed's co-founder. The show notes give no figure for the time saved. | Practitioner report | Source | AI scribes for dental chart notes: dentists say templates first | 2026-10-20 |
| In March 2025, a commenter said Dentistry Dashboard AI notes probably saves them about 30 minutes a day, mainly on exams, consultations and patient letters. A self-described co-creator of the tool later promoted it in another thread, so treat praise for this tool with some caution. | Practitioner report | Source | AI scribes for dental chart notes: dentists say templates first | 2026-10-20 |
| One dentist said templated notes already take them under a minute, and that they would never want active microphones in their operatories. Another said auto notes in the PMS are already quick. | Practitioner report | Source | AI scribes for dental chart notes: dentists say templates first | 2026-10-20 |
| A King's College London study of 10 speech-recognition systems on spoken orthodontic records found the most advanced ones were faster and more accurate than typing, saving up to 60% of the time. Clinically significant errors, such as misidentifying teeth or treatment plans, still occurred, and the researchers recommend that clinicians check and edit every transcript. | Practitioner report | Source | AI scribes for dental chart notes: dentists say templates first | 2026-10-20 |
| In a February 2025 r/Dentistry thread on how ChatGPT changed people's practice, the top-scored practical reply (28 points in the archive snapshot) was writing patient dismissal letters. A second dentist said they do the same and asked whether that might be the only real use. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| In the same thread, one dentist said they use ChatGPT to make notes and replies to problem patients sound more professional, and for appeal letters. They treat it as a first draft and warned against including PHI. Others use it for patient letters and emails, including a recommendation letter for an RDA applying to hygiene school. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| A dentist in a January 2025 thread described the same use: it makes notes about awkward situations sound more professional and writes first drafts of emails, with no PHI entered. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| One commenter called ChatGPT great for consent forms, templates and post-op instructions. A reply said the practice's malpractice carrier should already provide resources like these. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| One commenter said they used ChatGPT to analyze their P&L and come up with a strategy for profitability. Two people asked for details, but none appear in the archived thread. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| The most-upvoted comment in the January 2025 thread (50 points) came from a dentist who asked ChatGPT exactly what to write on a crown claim to get it approved. According to the dentist, ChatGPT replied that doing so would be unethical. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| Two comments (14 and 7 points) warned against using ChatGPT to check drug interactions. One called it unsafe; the other pointed to professional resources such as UpToDate. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| In June 2026 a dentist evaluating practices said they had been using AI more because their CPA's bills are high. They still use their CPA but find chat quicker and cheaper for low-level assessments. Commenters warned that uploading the data could breach an NDA unless the user has a business license with the AI company, and said to redact everything. One noted that Claude can drift over a long chat and work from assumptions the user can't see. That commenter suggested narrow prompts, such as what the procedure mix says about the practice's treatment philosophy, instead of asking whether it is a good practice to buy. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| In the same thread, a commenter whose firm reviews practice deals (and offers prospective clients a no-cost look) said they have talked with clients who were materially misled by AI. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| In October 2026 a poster in r/Dentistry reported that Claude wrote Python add-ons for Blender. They turn a shell into a base model, design basic aligners, automate baseplate design and design custom impression trays. The denture-duplicating add-on wasn't particularly good. Another commenter uses AI for RPD design: they enter the missing teeth and adjust the ideal design it returns as needed. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| Sidebar: a June 2026 r/Dentists post described a home-built MCP bridge between Open Dental and Claude, offered for marketing ROI, dashboards and schedule questions. Commenters raised HIPAA and BAA objections, and one suggested starting with schedule and production dashboards rather than notes or patient messages. Another said Open Dental support told them there were no current plans to integrate with Claude or ChatGPT. The builder later said the guide would not be shared publicly. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| Sidebar: Dentalpreneur Podcast show notes say Dr. Bill Keith explained how a 20-op practice outside Kansas City uses AI, and mention his background in accounting and finance. The talk covered SQL queries, Open Dental integration, real-time marketing automation, building a custom AI receptionist and analyzing big data with ChatGPT. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| Sidebar: the part 2 show notes say Dr. Keith uses ChatGPT, Canva and a custom voice assistant named Abby, analyzes data from Open Dental, writes SQL queries in seconds, and has AI bots summarize 200-page legal contracts. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| The ADA's patient-dismissal guidance says to develop a template letter. The letter should state the cause objectively, tell the patient to find another provider, and say how many days the practice will remain available for emergencies. The guidance also says to consult state law and the state dental practice act, never dismiss for a legally impermissible discriminatory reason, and document all patient communications. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| CDA guidance from August 2025, written by its HIPAA compliance partner Abyde, says dentists should never put patient data into the free public ChatGPT. Whichever version is used, it says to de-identify data and enter only the minimum necessary. Any vendor that can access PHI must sign a BAA, and a clinician should review every AI output. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| Anthropic's BAA page covers its HIPAA-ready commercial services, such as the first-party API and Enterprise plans where the Primary Owner activates HIPAA compliance and accepts the BAA. It lists local MCP servers among features that are not covered, and sends consumer plans to a separate article. | Practitioner report | Source | 5 office tasks dentists hand to ChatGPT and Claude, and the rules they set | 2026-10-20 |
| Before the fix, her website produced zero website-driven cosmetic consults for nearly a year after the rebuild (self-reported, episode 628 notes). | Practitioner report | Source | Cosmetic dentist says AI found the redirects her website rebuild missed | 2026-10-20 |
| After the fix, website traffic reportedly jumped 400% overnight and the site generated 17 consults in the first month (self-reported, no analytics shown). | Practitioner report | Source | Cosmetic dentist says AI found the redirects her website rebuild missed | 2026-10-20 |
| The show's July write-up gives different figures: website traffic doubled within a month, and cosmetic consults went from around 3 a month to 17. | Practitioner report | Source | Cosmetic dentist says AI found the redirects her website rebuild missed | 2026-10-20 |
| The July episode notes describe the change as going from zero cosmetic consults a month to 17 and counting, and say AI helped her save thousands of dollars. No breakdown is given. | Practitioner report | Source | Cosmetic dentist says AI found the redirects her website rebuild missed | 2026-10-20 |
| The cause, per the July write-up: nearly all of the old website's pages had never been redirected. The AI assistant reportedly found this a few hours after she asked it to review everything. | Practitioner report | Source | Cosmetic dentist says AI found the redirects her website rebuild missed | 2026-10-20 |
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