AI workflows for dental offices: what to automate first
Missed calls, then insurance verification, then recall, then notes. The order follows the front-office work in the cases we have. It is not a ranking from a study.
Short answer
Last checked against the case studies linked on this page. Those cases keep their own source dates.
Start where the phone is already dropping calls, then the insurance check that still takes a person, then patients who are due back, then the note. A step is included only when a case covers it. If that case does not state time saved, the step says so.
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Missed calls
Arini reports that Wolfe Dental was missing as many as 500 calls a month, and about 50 after the AI took overflow and after-hours calls. Vendor-reported. The case does not state hours of staff time saved. About 50 calls a month were still missed, which Arini says were transfers staff did not pick up. A separate call-log audit counted completions, not hours saved: 263 of 637 calls where someone wanted something done, and that count includes messages. The calculator is an estimate from numbers you type. It is not a result from these cases.
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Insurance verification
Overjet reports that Bridge Mill Dental Care saves 15+ hours a week on manual insurance checks and phone calls (case study, December 2025). Vendor-reported. A testimonial on Overjet's undated Ivy page says four hours a day. The case says neither figure explains how the time was measured. The practice's price is not published. A dentist who cancelled DentalXChange Eligibility AI estimated maybe a minute or two on easy checks, and said a crown was shown as 50% covered when coverage was 0%.
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Recall
Resonate reports that its recall agent contacted 3,332 patients at Mosaic Dental Collective and that the AI booked 433 recall appointments. Vendor-reported. The case does not state time saved, a price, or the dates the counts cover. Example reminder text with no patient data is on the scheduling and recall hub.
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Notes
Bola reports that hygienists saved about 18.5 minutes a day in a voice perio pilot across 27 Heartland Dental-supported offices. The study says the figure assumes an even mix of new and re-care patients. Bola's documents in the case disagree on price. The scribe roundup is not one time-saved figure and is not a trial of one product against another.