AI patient recall at Mosaic Dental Collective: what Resonate reports
How the case names it:
- Resonate AI Patient Recall Agent (text outreach that books into the practice management system)
Result lines that name it
- Resonate's case study says 3,332 patients were proactively contacted and 1,487 actively engaged, which the page calls a 45% engagement rate. The page does not say over what period.
Source - Resonate's case study says 576 recall appointments were scheduled: 433 booked entirely by the AI and 143 booked by front-office staff from conversations the AI had handled. The page says 75% of the bookings were made by the AI.
Source - Resonate's case study quotes Ryan Torresan that Resonate AI has been one of several operational initiatives supporting Mosaic's ability to consistently maintain fill rates above 94%. The page does not attribute that fill rate to Resonate alone.
Source - Resonate's case study quotes Torresan: the group was up and running within 3 weeks and had minimal issues.
Source
What the case says did not go well
- The fill rate above 94% is described as the result of several initiatives. The page does not say what the fill rate was before Resonate.
- The group's leadership page and its 15 June 2026 post, both read on 2026-10-22, do not mention Resonate. That post calls Ryan Torresan Chief Operating and Marketing Officer. The Resonate page calls him Chief Marketing and Operations Officer.