Signature Dental Partners automated clean claims first, reports denials down 50%+
How the case names it:
- Thoughtful AI: AI agents and automation for revenue cycle tasks (claims, eligibility, prior authorizations, payment posting). Combined into Smarter Technologies in a deal announced in May 2025.
Result lines that name it
- Perry said denial rates fell by more than 50% 'so far' after the group started working with Thoughtful AI. She presented this in late 2024 as progress, not a final result.
Source - In May 2024, the show notes for a podcast episode with Thoughtful AI's CEO described Signature as a success story of fewer days sales outstanding and growth without extra hiring. This is a promotional summary and gives no numbers.
Source
What the case says did not go well
- No problems were disclosed. A Thoughtful AI co-founder co-presented the session, and the write-up is labelled 'In collaboration with Thoughtful AI'. Setbacks rarely come up in that setting, which does not mean there were none.
- The vendor has changed since then. In May 2025, New Mountain Capital announced it was combining Thoughtful AI with SmarterDx and Access Healthcare to form Smarter Technologies. Today thoughtful.ai redirects to Access Healthcare, an RCM services company with a dental RCM page. A practice evaluating this tool now would be dealing with a different, larger company than the one Signature hired.