# AI patient recall at Mosaic Dental Collective: what Resonate reports

URL: https://howdentistsuse.ai/cases/mosaic-dental-collective-resonate-ai-patient-recall
Category: Scheduling & recall · Source label: Vendor-reported · Published: 2026-10-22
Published by Svarvik, a Gothenburg agency that builds AI automations for dental practices.

Resonate AI's case study says its recall agent contacted 3,332 patients at Mosaic Dental Collective and that the AI itself booked 433 recall appointments. The page gives no price and no dates for those counts. A fill-rate line on the same page is about several initiatives, not this tool alone.

## At a glance

- Practice: Mosaic Dental Collective
- Size: 55+ locations (vendor)
- Location: CA, WA, ID (vendor)
- Tool: Resonate AI recall agent
- Cost: Not disclosed
- Source: Vendor-reported

## Did it work? Results

- Resonate's case study says 3,332 patients were proactively contacted and 1,487 actively engaged, which the page calls a 45% engagement rate. The page does not say over what period. (https://www.resonateapp.com/resources/how-mosaic-dental-collective-uses-resonate-ai-to-scale-patient-reactivation)
- Resonate's case study says 576 recall appointments were scheduled: 433 booked entirely by the AI and 143 booked by front-office staff from conversations the AI had handled. The page says 75% of the bookings were made by the AI. (https://www.resonateapp.com/resources/how-mosaic-dental-collective-uses-resonate-ai-to-scale-patient-reactivation)
- Resonate's case study quotes Ryan Torresan that Resonate AI has been one of several operational initiatives supporting Mosaic's ability to consistently maintain fill rates above 94%. The page does not attribute that fill rate to Resonate alone. (https://www.resonateapp.com/resources/how-mosaic-dental-collective-uses-resonate-ai-to-scale-patient-reactivation)
- Resonate's case study quotes Torresan: the group was up and running within 3 weeks and had minimal issues. (https://www.resonateapp.com/resources/how-mosaic-dental-collective-uses-resonate-ai-to-scale-patient-reactivation)

## Who tried it, and why

Resonate's case study says Mosaic Dental Collective needed a full schedule across a group it describes as 55+ locations in California, Washington and Idaho, and that working recall by phone did not scale for front-office teams already handling check-ins and incoming calls. The page says recall had depended on front-office capacity, and that leadership wanted one view of who was being contacted and who was booking.

## What did they set up?

- Resonate says Mosaic deployed its AI Patient Recall Agent as an always-on program. The page says the agent picks patients from time since last visit, last treatment, whether a future appointment is already booked, and preferred times.
- Outreach is a text message, not a phone call. The page says each patient gets a personalized text, and that starting the text does not take front-office time.
- The page says the agent books the appointment into the practice management system, or hands the conversation to the front office when a person should finish it. It does not name the practice management system.
- Resonate quotes Ryan Torresan, whom the page calls Chief Marketing and Operations Officer: "We were up and running within 3 weeks and had minimal issues."
- Not disclosed: the price, the practice management system, which locations were included, or the start and end dates of the 3,332 contacts.

## What did it cost?

Not disclosed. The case study gives no price.

## What didn't go well?

- These figures are published by the vendor. The page does not link a schedule export, and it does not say the dates the 3,332 contacts cover.
- Our check of the vendor's percentage: 1,487 of 3,332 is 44.6%, which the page rounds to 45%. 433 of 576 is 75.2%, which the page rounds to 75%.
- The fill rate above 94% is described as the result of several initiatives. The page does not say what the fill rate was before Resonate.
- No price, and no practice management system is named, so a reader cannot tell what "books into the PMS" required.
- The group's leadership page and its 15 June 2026 post, both read on 2026-10-22, do not mention Resonate. That post calls Ryan Torresan Chief Operating and Marketing Officer. The Resonate page calls him Chief Marketing and Operations Officer.
- The page includes one conversation, about a patient without insurance who booked after the AI mentioned a membership plan. It gives that story no count. The page says the AI in that conversation is called Andrea.

## Takeaways

- Ask which patients the agent is allowed to text, and which it must leave alone. This page says Mosaic's agent used time since the last visit, last treatment, whether a future visit was already booked, and preferred times.
- Ask what "booked by AI" means in your practice management system: the appointment is created, or a person still has to confirm it. This page says the agent can book directly or hand the thread to the front office.
- Do not treat a fill rate as the tool's result when the vendor says several initiatives support it. Ask for the recall bookings, the show rate, and the before-and-after fill rate on their own.
- Get the price, the practice management system, and the dates of any count in writing. None of those is in this case study.

## Prompt to try (written by us)

Write the rules for an AI recall text before you turn it on

```
You are helping a dental office manager set rules for an AI that texts patients who are due back. Using only the practice details below, draft a one-page rule sheet. Include: (1) who may be texted (overdue hygiene, unscheduled treatment, or both) and who must never be texted; (2) how many messages, on which days, and the exact stop when someone says no; (3) which visit types the AI may book, with length and provider, and which requests must go to a person; (4) what the AI may say about insurance or a membership plan, and what it must not promise; (5) the weekly report we want: patients texted, replies, appointments created in the practice management system, appointments kept, and messages a person had to finish. Ask me for anything missing. Do not include any patient name, phone number, or chart note.

Practice details: [locations] [practice management system] [hours] [visit types and lengths] [what we say if the patient has no insurance]
```

## Sources

- How Mosaic Dental Collective Uses Resonate AI to Scale Patient Reactivation, Resonate AI, Undated; accessed 2026-10-22: https://www.resonateapp.com/resources/how-mosaic-dental-collective-uses-resonate-ai-to-scale-patient-reactivation
- Mosaic Dental Collective Recognized as an Emerging Dental Group to Watch at the ADSO Summit, Mosaic Dental Collective, 2026-06-15; accessed 2026-10-22: https://mosaicdentalcollective.com/mosaic-dental-collective-recognized-as-an-emerging-dental-group-to-watch-at-the-adso-summit/
- Leadership, Mosaic Dental Collective, Undated; accessed 2026-10-22: https://mosaicdentalcollective.com/leadership/